my account has been lost or is unaccessable

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  cnscarth · Member · Feb 22, 2021 at 12:02 pm

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  hello ive logged in and my website isnt shown, i need to update my card details but if my web site has been taken down?
  please advise

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  staff-totoro · Staff · Feb 22, 2021 at 10:17 pm

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  Hi there,

  I do not see any sites under your @cnscarth WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

  Is it possible you created your site under a different login?  Is it the case that you are using another provider like GoDaddy, Bluehost, Hostgator, etc. instead? What is the URL of the site you are needing help with?

  Happy to check in our system so we can take a closer look.