My account was canceled and it shouldn’t happen

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  lyndseyannn · Member · Apr 14, 2022 at 8:14 pm

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  My account was canceled and it shouldn’t happen, I recently updated my payment method for my subscription payment and it kept telling me my payment was declined and now my plan has been canceled and it is asking me to spend $180 on another year subscription. Please help

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Apr 15, 2022 at 1:50 am

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  Howdy,

  The issue is that the WordPress.com user account you are posting from is not the owner or admin of the upgrade you are trying to renew. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the site. You’ll need to log into THAT user account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Let us know if anything is unclear or you have any further questions.