My account was hacked

• 

  thebritishhomemaker864642981 · Member · Feb 4, 2022 at 8:08 pm

  • Copy link
  • Add topic to favorites

  Hi, unfortunately my computer was hacked yesterday and many accounts were hacked, including my WordPress account. When I try to log in it doesn’t recognise any of my email addresses. The website was debbielukas.com but before it was a writers journey
  Thank you
  (email visible only to moderators and staff)

  I don’t have a site with WordPress.com yet

• 

  staff-blorbo · Staff · Feb 4, 2022 at 8:20 pm

  • Copy link

  I don’t see any evidence of a hack taking place on your account here, I think you’re just logged in under the wrong account, since https://debbielukas.com/ belongs to a different account here, not the one you’re currently logged in under.

  If you do not recall the password for the correct account, we have some options for you at https://wordpress.com/support/account-recovery/

• 

  thebritishhomemaker864642981 · Member · Feb 4, 2022 at 9:48 pm

  • Copy link

  Hi, yes I’m in another account because I can’t get into the other one.

• 

  staff-doublebassd · Staff · Feb 4, 2022 at 10:04 pm

  • Copy link

  Hi there,

  I see that the email addresses were changed yesterday based off of what you are describing. I take it that it wasn’t you who made that change? Did you receive an email to your awritersjourney email address asking you if you were the one who was attempting to change the email? If so, you will need to reply to that email saying that you did not authorize that change.

  Otherwise, as staff-blorbo mentioned, I would reach out to our account recovery team regarding what happened via the recovery form and they will help you further:

  https://wordpress.com/support/account-recovery/

  Feel free to email them at passwordhelp@wordpress.com if you are unable to fill out the form.

  Thanks!

• 

  dtlks · Member · Feb 10, 2022 at 2:58 pm

  • Copy link

  thank you both, for your help. i got into my original account and back to building my site :)