My admin log in

• 

  jennifersmith728 · Member · Apr 21, 2021 at 4:46 pm

  • Copy link
  • Add topic to favorites

  I cannot remember my log in and password information to get into my site so I can add/take away, etc. Can you please help me asap? When I click the link ‘reset password’ it asks for my email. I tried both my emails and neither works. Help! My number is if we can talk???

• 

  staff-blorbo · Staff · Apr 21, 2021 at 6:43 pm

  • Copy link

  What is the URL of the site you’re trying to access?

• 

  jennifersmith728 · Member · Apr 21, 2021 at 6:45 pm

  • Copy link

  https://www.retreatyourselfwell.com/wp-login.php?redirect_to=http%3A%2F%2Fwww.retreatyourselfwell.com%2Fwp-admin%2F&reauth=

• 

  staff-blorbo · Staff · Apr 21, 2021 at 6:53 pm

  • Copy link

  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  And, they have some options for you at https://wordpress.org/support/article/resetting-your-password/

  Your hosting provider’s support team may also be able to assist.