My admin page is blank

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  justsomenerd · Member · Jun 4, 2014 at 11:09 pm

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  I am unable to make edits to http://www.twinrivershorseshow.com because the admin page is blank. I have tried to fix this by logging into my ftp client and changing the name of my plugins folder temporarily, but this did not help. I have also tried to do this with the installed theme thinking that it would default to the standard theme and that did not help either. What else can be done to fix this?

  The drop down list of URL’s did not have this site as an option.

  The blog I need help with is: (visible only to logged in users)

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  gracejiyoung · Member · Jun 4, 2014 at 11:32 pm

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  Hi there,

  You’ve reached support for the free blogs hosted at WordPress.com. The site you’ve indicated is running a self-hosted/installed version of WordPress (using the free WordPress.org software).

  To clear up any confusion, WordPress.com and WordPress.org are two different entities. You can read more about that here:

  WordPress.com vs. WordPress.org

  We do offer tools for helping to make your WordPress.org experience as awesome as WordPress.com. Jetpack supercharges your website with features like easy video embedding, stats, and Twitter and Facebook sharing tools. VaultPress provides realtime, continuous backup and scans your website for security and performance. More information on both can be found at these links:

  http://jetpack.me/?ref=happiness

  http://vaultpress.com/?ref=happiness

  WordPress.org has complete support and documentation sites for self-hosted/installed versions of WordPress at:

  http://wordpress.org/support/

  http://codex.wordpress.org/

  I’m so sorry I couldn’t be of more help!

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  justsomenerd · Member · Jun 5, 2014 at 12:05 am

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  I have actually tried the suggestions in the forum, that is how I got the above results. My problem is clearly not one that is listed in the forum, but I can not seem to find anywhere where I can contact an actual WordPress employee for support with this issue. I am working on a very time sensitive update on this website and need to get it updated within the next 2-3 days. Is there a place where I can get faster help?

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  gracejiyoung · Member · Jun 5, 2014 at 12:18 am

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  Hi there,

  I’m sorry I don’t have access to any of your files since you are self-hosted using the WordPress.org install. It might be best to contact your host. I did a quick search of your domain and found that it is hosted with Hostgator. Please contact them and they may be able to help you.