My AI niche WordPress site is showing white screen on mobile!
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Hi
I’m a bit worried about my WordPress.com site and hoping someone can help. I recently created a small website about Character.AI, but it doesn’t seem to be loading properly all the time. Sometimes it opens fine, but other times it’s very slow or doesn’t load at all.
I’m not very technical, so I’m not sure what’s causing this. I tried checking on different devices and internet connections, but the issue still happens occasionally. Is this something common with WordPress.com, or could I be doing something wrong? Any help would be appreciated.
Website I need help with is https://charactarai.co.uk/
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We can’t help as that site isn’t running on the wordpress;com platform – https://wordpress.com/site-profiler/https://charactarai.co.uk
Your site shows fine on mobile, If you need further help, you must head over to wordpress.org
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Hi @tobeyswilliams!
Thanks for reaching out, and as @staartmees already mentioned, your site isn’t hosted on WordPress.com. it’s a self-hosted WordPress site (WordPress.org), which means it’s managed by a separate hosting provider.
The WordPress.com forums here are specifically for sites hosted on our platform, so we’re not able to troubleshoot hosting or performance issues for self-hosted sites. But you’re definitely not without options!
For the white screen and slow loading you’re experiencing, I’d recommend:
- Contacting your hosting provider’s support team – they’ll have direct access to your server logs and can investigate what’s causing the intermittent loading issues.
- Visiting the WordPress.org support forums — as staartmees suggested, the community there specializes in helping with self-hosted WordPress sites and will be well-equipped to help.
If you’re ever interested in hosting with WordPress.com where we handle server-side performance for you, feel free to check out our plans at wordpress.com/pricing!
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Hi there marketing,
Please do not spam our forums with unnecessary forum tags or promotion of your site. You can find our Community Standards and Best Practices in this forum sticky.
These are technical support forums for sites hosted on WordPress.com, the hosting provider. If you have a question about how to work with your WordPress.com site, we’re happy to help.
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This kind of issue is actually pretty common with WordPress sites, especially if you’re using heavy themes, too many plugins, or unoptimized AI-related scripts. A white screen on mobile can sometimes happen because of plugin conflicts, caching problems, memory limits, or JavaScript errors that affect smaller devices differently than desktops. I’d recommend disabling plugins one by one, clearing cache/CDN, checking your mobile theme responsiveness, and testing the site with a default WordPress theme to identify the cause.
I faced similar performance and optimization challenges while working on data-heavy websites where real-time analytics and tracking features are involved. Platforms like https://perm-timeline.com/ also require careful optimization to keep loading speeds stable across mobile and desktop devices while handling dynamic PERM processing data and timeline calculations smoothly.
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