My blog has disappeared after upgrade

• 

  andersohman · Member · Jun 25, 2014 at 9:20 am

  • Copy link
  • Add topic to favorites

  I have paid for my upgrade of ohmansmatovin.com but it doesn’t work anymore as from today. What has happened. Please help!

  The blog I need help with is: (visible only to logged in users)

• 

  rachelmcr · Member · Jun 25, 2014 at 10:48 am

  • Copy link

  Hi there,

  I see that you renewed your domain mapping upgrade for ohmansmatovin.com. However, it looks like the domain registration for your domain has expired. You can see more details about that here:

  http://who.is/whois/ohmansmatovin.com

  The domain is registered with a different registrar, not WordPress.com. It looks like your domain registrar is ACTIVE 24. You’ll need to get in touch with them to renew the domain registration itself so the domain keeps working. (Domain mapping here at WordPress.com links your domain with your WordPress.com site, but you’ll need to keep the domain registered at your current domain registrar.)

  Please let me know if you have any questions about that.

• 

  andersohman · Member · Jun 25, 2014 at 10:55 am

  • Copy link

  That’s strange because I signed up for my .com through you.

• 

  rachelmcr · Member · Jun 25, 2014 at 11:06 am

  • Copy link

  Your site is hosted here at WordPress.com, but the domain ohmansmatovin.com wasn’t registered through WordPress.com. According to the WhoIs record I linked to before, the domain name itself was registered with Active 24 on June 24, 2012. They can help you renew that registration.

• 

  andersohman · Member · Jun 25, 2014 at 12:47 pm

  • Copy link

  I signed up for my .com with you here:
  https://ohmansmatovin.wordpress.com/wp-admin/paid-upgrades.php?page=domains
  It also says that the domain never expires.

• 

  andersohman · Member · Jun 25, 2014 at 12:48 pm

  • Copy link

  I have NEVER been in contact with Active24 before and have no account information from them.

• 

  andersohman · Member · Jun 25, 2014 at 12:52 pm

  • Copy link

  Now I found this:
  https://ohmansmatovin.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades
  It seems that ”DNS needs to be updated”. What’s that?

• 

  rachelmcr · Member · Jun 25, 2014 at 1:01 pm

  • Copy link

  Hi there,

  According to our records, the domain ohmansmatovin.com has never been registered at WordPress.com. Based on the WhoIs information, it was registered with Active 24 on June 24, 2012:

  http://who.is/whois/ohmansmatovin.com

  If you didn’t register the domain name then, I’m afraid the domain is owned by someone else and you’ll need to choose a different domain name for your site. If that’s the case, please let me know and I can reset your domain credit so you can choose a different domain name.

  The upgrade you see on your My Upgrades page is a domain mapping upgrade. That upgrade is used to linked a domain registered somewhere else with a WordPress.com site. We have details about that here: Map an Existing Domain

  However, if you don’t already own the domain name, you’ll need to choose a different domain name to use. Please let me know if you have any questions about that.