My blogs disappeared or are missing
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I’ve logged into my account and all 5 of my blogs are not here. There is no Admin dropdown that reveals my blogs. What happened and how can I figure out what happened to my blogs? I amfairly certain I am logged into the right WP account. I had another but it only host one (other) blog. I need help troubleshooting this please. Thanks.
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@amoswhite
Know that to access the dashboard of your blogs you need to be logged in under the exact same username account that registered each blog in question.I can access everyone of those blogs. if your issue persists please work through what follows and report back.
1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654(c) Disable all browser extensions or add-ons temporarily.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions
4. Try using another browser.
5. If you are not successful let us know:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
(c) And what any error reports you receive state. -
@timrote1
http://blog.sittingduckdenver.com/ is not a free hosted WordPress.com blog and we do not provide support for it here. You are posting to the wrong support forum. WordPress.com and WordPress.org are completely separate, have different log-ins and run different versions of themes with same names. http://support.wordpress.com/com-vs-org/We provide support only for free hosted WordPress.COM blogs and not for WordPress.org software installs. If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there and receive advice from WordPress.ORG bloggers.
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@timethief thanks. I’m running FF v27 with Javascript and cookies enabled. I deleted the cache, tried another browser (Chrome). I am not receiving any error messages on login attempt.
I can log into my other wordpress.com account with no problem (the one with “no” blogs), yet again, I am not sure which account posessed my blogs.
The technical checklist was good, but doesn’t answer my question. I’ve given you the URLs. How else can someone resend the Lost password url or email to my registered email account for the above referenced blogs? Or can someone contact me directly via email to resolve this access issue?
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I have flagged this for staff attention. They can ascertain which accounts have access to which blogs and when changes were made.
If you’ve just lost the password, just go to the log in screen on each blog and click Forgot Password right under the log-in box. and check your spam folder on your email, as the emails often go there.
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Thanks, @raincoaster.
I’ve attempted password recovery multiple times with both of my two email addresses. WP did not recognize one of my addresses as valid. However, I did recover password for what I thought was my primary login address, but on successful login there are no, count ’em, 0 blogs present.
I’m looking forward to hearing from staff support to help.
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Hi amoswhite,
The blogs you mentioned are linked to a different WordPress.com account (not your username amoswhite). For help regaining access to your other WordPress.com account and blogs, please go to this page:
https://en.wordpress.com/wp-login.php?action=lostpassword
Click the “Need More Help?” link next to the button, and fill out the form. Our account recovery team will get back to you by email so you can discuss the options in private. (We aren’t able to discuss the private details needed for account recovery in this public support forum.)
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Uh, @rachelmcr we hit a bug.
I followed the link and instructions to the Account Recovery form and WP failed to complete form registration because, “Your contact email is the same as your account – if you can receive emails you should try the password reset form instead.”
This is what I stated *is* the problem –^^ in an email to Support two weeks ago. Need to log this as a bug, as I recovered my password to my account however once inside, there are no blogs. (<-problem)
@rachelmcr, would you please have someone email me at amoswhite3 gmail. Perhaps they can reference this forum page for details, and my previous support email support of #1729456.
Oh, also, I never cited my membername (amoswhite) as the account owner to the abovementioned blogs. Again, I do not know what the account name is as it was automatically loaded with password for 7 years by my browser. I only know my email address has remained consistent all that time.
Thanks.
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@amoswhite-
Thanks for letting me know about that problem you encountered. Just to double-check, can you please try filling out the form with these steps:
- Under “What is your registered email address or username?” please check the box that says, “I don’t know my registered email or username.” (If you enter your username amoswhite or the email address linked to this account, the form will get confused — that username and email address aren’t linked to the blogs you need access to.)
- Under “What is the URL of the specific blog you are contacting us about?” please enter one of the blogs you need to get access to.
- Under “What email address should we contact you at?” please enter an email address where our account recovery team can contact you.
If you still get the same message when you enter that information into the form, please let me know so we can investigate that bug on our end.
Alternately, since you’ve already emailed with our account recovery team previously, you can reply to one of those emails to get back in touch with them. They will be able to discuss your options for regaining access to the WordPress.com account that owns those blogs.
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Thanks again, @ravhelmcr. However, The bug persists.
1) I checked the box,
2) I used one of my URLs,
3) I used a different email address.Even still, WP form again fails to complete registration and replies:
“We could not find an account that matches your login. Please check your spelling. Note that we can only provide support for WordPress.com accounts – do not use this page for your own WordPress.org blog. “
Would you please have someone in support email me?
I think this exchange has worn itself redundantly thin. -
Hi there,
Sorry for the continued trouble with that form. I see that you emailed Kris about this issue; he’ll be able to continue helping you with this privately.
- The topic ‘My blogs disappeared or are missing’ is closed to new replies.
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