My Domain is not working

  • Unknown's avatar
    cuarb2022 · Member ·

    Hello,

    Unfortunately for some reason I cannot log into my account which has the username ‘cuarb’ although the username and password being unchanged. It is a premium account and this is unacceptable. What can I do? It was working fine a month ago but nothing has been changed since and we didn’t delete the account. I created this new account to be able to contact you and see why its not working. Please let me know what can be done ASAP.

    It gives me this error
    Error 503 Unavailable, the server is paused.
    Unavailable, the server is paused.

    Varnish cache server

    Best,

    CUArb

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hello there,

    Many thanks for reaching out.

    Are you able to confirm the URL of the website that you need assistance with please?

  • Unknown's avatar
    cuarb2022 · Member ·

    This is the URL I need help with:

    http://www.cuarb.uk/

    I noticed that my domain host (Gandi) I need to renew the simple hosting PHP SQL, is this the only thing I need to renew for it to work?

  • staff-mckluskey · Staff ·

    Ah, your site is hosted with Gandi then, not with us (WordPress.com). Have you already reached out to your host about this? They should be able to give you more information.

    You can also check out the forums at https://wordpress.org/support/forums/.

    Here, on WordPress.com, things do not work the same way. Our users do not need to update their PHP versions as we do it for them behind the scenes. If you’d like to learn more about the differences, have a look at this page:

    https://wordpress.com/support/com-vs-org/.

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