My domain name

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  herfaith16 · Member · Apr 28, 2017 at 3:22 am

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  I’m trying to renew my domain her-faith.com, but it doesn’t seem that I’m given the option anymore. My renewal was two months ago, I completely forgot. Is it possible I lost that domain and the site? Please help me!!!!!!

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Apr 28, 2017 at 9:43 am

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  Hi herfaith16 ,

  her-faith.com expired on 2017-03-12 and is currently in the redemption period:

  Domain Expiration

  The good news is that you can still try to recover your domain. An $80 redemption fee will be added to the regular domain renewal cost of $18.

  If you agree to these costs I can generate a payment request for the amount. Once that has been paid, we can start the process of trying to get your domain back. Should the recovery fail after you’ve paid the redemption fee, that fee is refunded in full.

  If you do not want to pay the fee, you can wait until the domain is released but you may not be able to get it back if it is purchased at auction during this time.

  Is it possible I lost that domain and the site?

  When a domain expires, you can still access your site using its default WordPress.com address (example.wordpress.com). None of the content has been lost :)

  Please let me know what you would like to do as soon as you can.

  Thanks!

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  herfaith16 · Member · Apr 28, 2017 at 10:12 am

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  Hello!! Yes I will pay the redemption fee no problem! Let me know what needs to be done next and I will get it done. Thank you so so much again!

  Katie

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  gemmacevans · Member · Apr 29, 2017 at 7:34 am

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  Hi Katie,

  I’ve sent a payment request to the email address on your account. I noticed you also have private registration for the domain so I’ve added that too.

  Once that has been paid I will contact our domain registrar.

  Thanks!

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  herfaith16 · Member · Apr 29, 2017 at 1:19 pm

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  Hello Gemma,

  I made the payment…thank you so much again! I hope everything works…let me know what needs to happen next!

  Best,
  Katie

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  mudicnoni · Member · Apr 29, 2017 at 1:36 pm

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  i need help with my blog ive been trying to map my domain from godaddy with my wordpress but i cant. can anyone help please?

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  gemmacevans · Member · Apr 30, 2017 at 8:15 am

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  Hi Katie,

  Thanks for your payment. I’ve contacted our domain registrar and will let you know when I have an update — we usually hear back in 1-2 days.

  Speak soon.

  @mudicnoni Please start a new thread for your question: https://en.forums.wordpress.com/?new=1. Thanks!

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  gemmacevans · Member · May 2, 2017 at 4:14 pm

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  Hi Katie,

  Good news! I was able to recover your domain and it’s now active on your site :)

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  herfaith16 · Member · May 2, 2017 at 4:23 pm

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  Yay!!!!!!!! You are awesome!!! Thank you so much!!!

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  gemmacevans · Member · May 2, 2017 at 4:28 pm

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  My pleasure, I’m glad we were able to get it back :)