My former developer has control of the old nameserver(s)

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  stevemorozumi · Member · Jan 22, 2014 at 3:02 am

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  My former developer has control of the old nameserver(s), and I can’t get a hold of him.

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Jan 22, 2014 at 5:57 pm

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  Do you mean that the registration for your domain was done in his name or through his registrar account? If that is the case, I’m sorry to say that there is nothing that we at WordPress.com can do to help. We do not have access to your domain registration if it was not registered through us.

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  stevemorozumi · Member · Jan 22, 2014 at 6:18 pm

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  Thanks for your reply. I need to get a refund from wordpress.com for me attempting to map sfenthusiast.com to stevemorozumi.wordpress.com since this is not going to work.

  Thanks again, and have a great week “rootjosh”! :)

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  staff-ozmodiar · Staff · Jan 22, 2014 at 6:39 pm

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  I have processed that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.

  Please let me know if there is anything else I can do for you.

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  stevemorozumi · Member · Jan 22, 2014 at 8:07 pm

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  Wow! That’s great customer service, and response time! …and right out of the forum! Impressive! Great work, and thanks so much for your help, wordpress.com (rootjosh)! Customer delight: check.

  That’s all the damage I can do for now! I’ll let you know if I self-create anymore wordpress.com self-disasters later. lol! I’ll try not to though. :|

  Have a great week! :)

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  staff-ozmodiar · Staff · Jan 24, 2014 at 2:23 am

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  Happy to help. Thanks for the kind words. Always nice to hear.