My hosting and domain

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  profalvarezada · Member · Aug 18, 2023 at 6:47 pm

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  My name is Ada I cant seem to have the access to my page is live and i cant edit it, I bought my domain with you now I cant access it but it says its made in wordpress.com can you help me understanad what happened?

  Self-declared URL: http://www.adaalvarezconde.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · Aug 21, 2023 at 7:04 pm

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  Hi Ada,

  I’ll be happy to help you today! I checked your site and confirmed that it’s indeed hosted by us at WordPress.com. However, you’re logged into a different WordPress.com account than the one you used to create/pay for the site. That’s why you don’t see the site on your dashboard.

  You’ll need to log out of your @profalvarezada account and log into the correct one to be able to manage your site.

  If you don’t remember the login credentials for your correct account, please submit the form here. Our account recovery team will get back to you via email to help you log into the correct account.

  Thanks!