My login is not working?

  • Unknown's avatar
    tommy1986kbh · Member ·

    I was trying to change my email to (email visible only to moderators and staff), but somehow the site stpped working. Now I am not able to login either with (email visible only to moderators and staff) or (email visible only to moderators and staff). I am not able to get a new password either. Please help ASAP.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Hi there,

    We can’t help directly because we don’t host olafsgavebutik.dk on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

    Instead your host (DanDomain) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout from occurring.

    The good news is that as long as you have access to the server control panel through DanDomain, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

    You can ask DanDomain support for direct assistance in completing the steps in that article; they would be in the best position to help.

    Hope that points you in the right direction!

  • The topic ‘My login is not working?’ is closed to new replies.