my non-profit website

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  sharon41871 · Member · Feb 4, 2021 at 2:21 pm

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  I already have a website through Word Press. Had it since 2007. I’m trying to update and can’t access it.

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  staff-ozmodiar · Staff · Feb 4, 2021 at 5:05 pm

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  What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.

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  sharon41871 · Member · Feb 4, 2021 at 5:08 pm

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  http://www.dvasc.org

  I just updated about 3 days ago. Now I can’t get in

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  staff-blorbo · Staff · Feb 4, 2021 at 7:04 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.