my page does not recongnize the domain

• 

  summitlessons · Member · Nov 3, 2013 at 7:14 pm

  • Copy link
  • Add topic to favorites

  my domain not found. Every year i have my page automatically renewed. and my page should still be active. but here is the thing i cant even view my page under a admin panel. its like it does not exist. i can make changes and update information but cant actually view the page. did i not pay something? on my other blog it would notify me that something has expired and to renew if need be update the credit card info. but i am not getting anything like this. sincerely confused! please help…

  The blog I need help with is: (visible only to logged in users)

• 

  rachelmcr · Member · Nov 4, 2013 at 10:41 am

  • Copy link

  Hi there,

  I took a look at WordPress.com records, and I see that your domain summitlessons.com expired on July 10, 2013. I removed the expired domain from your account to avoid any further confusion.

  We tried to auto renew the domain for you before it expired, but the renewal transaction was declined by your credit card company. We sent you an email to let you know about the expiring domain, but it sounds like you didn’t receive it. I’m sorry about that!

  The good news is that the domain is still available if you want to register it again. You can do that by going to Store > Domains in your dashboard, as mentioned here: Register a New Domain

  I see that you already registered a similar domain name, too. You can either have both custom domain names registered for your site, or you can request a refund for the other domain name by going to Store > My Upgrades in your dashboard. You can use the “Cancel and Refund” link on that page to request a refund within 48 hours after registering a domain.

  If I can provide any further help, please let me know!