my password randomly stopped working and the email recovery won’t send a reset
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I have a brand new WordPress account to host my GoDaddy website.
When I registered my account, it was to host my personal domain name, “myname.com.” It worked fine for a week and a half, and then second website appeared, “mynamecom.wordpress.com.” Suddenly, I could only access this janky url I never asked for or created.
I am still logged in, but I can’t access any of the “myname.com” website. Another login pops up every time I go to any part of the backend where I could edit anything, and that one doesn’t recognize my email or password. When I click lost password, and ask for a password reset to be sent to my email, nothing appears.
How do I fix this absurdity? I was able to apply a free theme to the “myname.com” website despite being unable to log in, but I can’t edit at all, so it has the placeholder text and image of someone else’s bio and photograph. And I made the site live already, so theoretically someone could see this mess.
The blog I need help with is: (visible only to logged in users)
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Hi Sarah,
I understand the trouble you’ve had accessing your site. It sounds like a very frustrating experience, especially when you’re seeing placeholder content on a live site.
After looking into the details you provided, I’ve identified why you are likely seeing two different versions of your site and why the password reset isn’t working as expected:
- The mynamecom.wordpress.com address is a free site hosted directly on WordPress.com. This is the account you are currently logged into.
- Our records indicate that myname.com is not actually hosted here at WordPress.com. It appears to be registered with GoDaddy and is using Cloudflare services.
Because myname.com is a self-hosted WordPress site (likely installed via GoDaddy), the login credentials for it are completely separate from your WordPress.com account. This is why our password reset emails aren’t arriving, they only control the mynamecom.wordpress.com account, not your GoDaddy-hosted site.
To regain access to your “myname.com” website and edit the content, you will need to reach out to your hosting provider or registrar for assistance with account recovery.
- Contact GoDaddy since they are your registrar, they can help you identify exactly where your site files are hosted and how to reset your administrative access.
- If you have an active Cloudflare account managing your domain, you may also need to check your settings there.
Once you regain access to your GoDaddy WordPress dashboard, you’ll be able to remove that placeholder text and images.
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This still makes no sense. Why would the user name and password I was using two days ago abruptly stop working? The wordpress account and credentials are the only thing I have ever used to try and set up and edit this website. There were no “completely separate” login credentials and I have no idea what those would even be.
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These are the instructions for accessing WordPress on the GoDaddy website—they don’t suggest any separate logins or credentials. I made the WordPress account exclusively for use with my GoDaddy website. There should not be any “completely separate” account.
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Hi Sarah,
I completely hear you, it feels incredibly frustrating when you’ve set everything up with one goal in mind and suddenly the system tells you that you have “two” of something you only created once.
To clarify the confusion: when you create a WordPress site through GoDaddy, GoDaddy sets up the software on their own servers. That site has its own internal list of users and passwords. When you then come to WordPress.com (where we are chatting now), you are creating a separate account on our specific hosting platform.
Because these are two different companies with two different types of “WordPress,” the login you created on GoDaddy’s end isn’t automatically shared with our system here. It’s likely that when you first started, your browser was logging you directly into the GoDaddy version. Now that you are logged into WordPress.com, your browser is “stuck” on these credentials instead.
To get back to the site you’ve been working on, you’ll need to use the specific login area for your GoDaddy host:
Go to your GoDaddy dashboard or use the specific login link for your domain (usually found by adding /wp-admin to your URL).
Use the credentials you first created when you set up the site through GoDaddy.If those aren’t working, the “Lost your password” link on that specific page is the only one that can reset your GoDaddy site access.
If you eventually want to move everything here so you truly only have one login to worry about, we can help you with that! You can find the steps to connect your GoDaddy domain to a WordPress.com plan here: https://wordpress.com/support/domains/map-existing-domain/
Until then, your work on the GoDaddy site and your account here will remain separate.
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Initially, my log in with GoDaddy/Wordpress appears to have been operating through this weird URL https://0mg.89b.myftpupload.com/
I was working in the WordPress backend, not on a GoDaddy site.
It was working fine, but obviously I don’t want a string of random numbers to be the url. So it seems like everything got messed up and I got locked out when I tried to just use my URL on WordPress. (Which would seem like it should be a totally straightforward process?)
But now, adding /wp-admin to my URL sends me to a WordPress login. It is not accepting the GoDaddy credentials, and clicking lost password is not sending me a reset. The same thing happens with wp-admin on https://0mg.89b.myftpupload.com/
So I’m still stuck.
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Hi Sarah,
Thank you for sharing that URL, it clarifies the situation perfectly. That address (
myftpupload.com) is a temporary staging link used exclusively by GoDaddy.Because your website is hosted on GoDaddy’s servers and not here at WordPress.com, this is outside our scope of support. We do not have access to their databases to fix the URL mismatch or trigger a password reset for you.
To get back into your site, you will need to contact GoDaddy Support directly. Once they adjust the settings on their end, you’ll be able to log back in and continue editing.
WordPress.com Forums 