My plan was cancelled

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  daddyjackson · Member · Jun 14, 2017 at 2:07 pm

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  Hello, my plan was cancelled and now I am on a free plan

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Jun 14, 2017 at 6:02 pm

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  Hi there,

  I would be happy to assist you in renewing your subscription. However, the upgrade that was purchased is not associated with the account you contacted us from. Until recently, you were able to renew an upgrade that was under your account, but now only the owner of the upgrade can. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into renewing the subscription upgrade. However, you should be able to renew the domain if logged into the account that owns the upgrade.

  Let me know if you have any questions.

  Thanks!

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  staff-doublebassd · Staff · Jun 14, 2017 at 6:03 pm

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  As far as then account you are contacting us from, matters regarding suspended blogs are only discussed with the Terms of Service Team and not the public forums. Please fill out our contact form if you wish to continue to discuss your site with our team:

  Suspended Content and Sites

  Thanks!