My refund

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  beautyandmakeupservice · Member · Apr 5, 2017 at 1:55 pm

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  I still have not received my refund from my purchase . How can we spend the process

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Apr 6, 2017 at 9:22 am

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  Hi there,

  I’ve checked your account and we issued a refund for your plan on 29-Mar-2017.

  Refunds usually take about a week to process and show up on your statement — although this time can vary slightly depending on your bank and their processing time.

  You can view, print or email yourself a copy of the refund receipt from your Billing History here:

  https://wordpress.com/me/purchases/billing

  The money has been sent from our end so if you haven’t received it in a couple of days I’d recommend contacting your bank. They can use the transaction ID on the refund receipt to find the refund in their system.

  Let me know how you get on.

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  beautyandmakeupservice · Member · Apr 6, 2017 at 9:45 pm

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  Nothing is in my account from you guys. It’s been 7 days..my bank says there is nothing showing pending from you all at word press. I need to speak to someone. Do you all have contact number

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  gemmacevans · Member · Apr 7, 2017 at 4:17 pm

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  Hi there,

  I’ve spoken to our payments department about your refund and they mentioned it can occasionally take up to 15 days to receive. Today marks 7 business days since the refund was issued so you should see it in your account next week.

  Banks will sometimes remove the original charge from your statement when they receive a refund — rather than showing it as a credit. It would be worth checking to see if the original charge is still listed.

  For now, keep an eye on your account and keep me updated with how you get on. We don’t have a phone number but if you need anything, you can just reply here :)

  Have a good weekend!

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  beautyandmakeupservice · Member · Apr 7, 2017 at 4:23 pm

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  How is it the first time I was told you spoke with them and it takes 7 days which makes sense now it’s 15 days..? Ok please inform your source at 15 day mark of its not in my account I will take further proceeding against the company. Thanks

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  gemmacevans · Member · Apr 9, 2017 at 8:44 am

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  Hi there,

  How is it the first time I was told you spoke with them and it takes 7 days which makes sense now it’s 15 days..?

  In most cases refunds are credited in 7 days, which is why I quoted this timeframe in my original reply. Once the refund has been sent from our end, the bank needs time to receive and process the money into your account — this is where the amount of time can vary slightly.

  Keep me posted with how you get on.

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  beautyandmakeupservice · Member · Apr 11, 2017 at 4:22 pm

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  What’s the number to your corporate office or supervisor or whoever in charge?

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  timethief · Member · Apr 11, 2017 at 4:31 pm

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  There is no phone support and you are already communicating with Staff. Your refund was issued on 29-Mar-2017. I suggest you contact your bank.

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  beautyandmakeupservice · Member · Apr 11, 2017 at 4:32 pm

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  No I haven’t gotten a Damn thing. Yall stole my money. Im suing .

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  gemmacevans · Member · Apr 13, 2017 at 8:21 am

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  I’ve sent an email to the email address on your account, I’ll follow up with you there.

  Thanks!