My robertburnsii.com website is not directing properly

  • Unknown's avatar
    robertburnsii · Member ·

    Hello. I just renewed all of my domain hosting with WordPress just under two months ago (see below transactions and fees charged to my credit card. See below exchange from that day with ‘Chrissie,’ one of your Happiness Engineers.

    My issue is something is very wrong with my website, http://www.robertburnsii.com. At first glance, it appears to either have been Hacked (I don’t recognize anything I see), or someone else still has control of the domain. I am not an expert with this, so I don’t know how to better describe. All I know is, I’m a WEDDING PHOTOGRAPHER and right now, http://www.robertburnsii.com is not showing my business website, and so I am losing money. This is an urgent situation that I need fixed asap.

    I thought I had renewed everything and paid to redeem my website, what is happening and can you fix this today? Thanks.

    Transaction on March 31st, 2018
    – Visa Card ending in XXXX
    Receipt ID: [redacted by mod]
    Transaction ID: [redacted by mod]
    WordPress.com Personal
    robertburnsii.com
    (Expires: March 31, 2019)* $48.00

    Transaction on April 2nd, 2018
    – Visa card ending in XXXX
    Order Summary
    Receipt ID: [redacted by mod]
    Transaction ID: [redacted by mod]
    Subscription Price
    Domain Redemption
    RobertBurnsii.com domain redemption fee $80.00
    Total $80.00

    ‘Ellie (Automattic)
    Apr 2, 17:55 UTC

    Hi there,

    We got cut off in chat earlier. We were discussing redeeming the domain RobertBurnsii.com.

    This is the payment link for the redemption fee: [redacted by mod]

    We are in the process of redeeming the domain. We’ll contact you with an update as soon as we hear back.

    Cheers,

    Ellie
    Happiness Engineer @ WordPress.com | Automattic’

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    justjennifer · Member ·

    Hello there, I’ve removed the sensitive information from your above post as you are posting in a public forum. Never post transaction information publicly as that information could be used by someone else to take over your account.

    I’ve tagged this thread for Staff attention. Thanks for your patience while they get back to you.

  • fstat · Staff ·

    Hi there,

    You’re already in touch with support via email. Please follow up there to keep things in one place.

    Thanks!

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