my site disappeared

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  casacamilla4 · Member · Sep 4, 2021 at 9:44 am

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  I need to access my site again

  Site: https://fondazionesylva.com.
  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  staff-totoro · Staff · Sep 6, 2021 at 12:46 am

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  Hi there,

  We’re limited in how we can help because we don’t house your site on our managed WordPress.com hosting service. Your host (IONOS) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Because of this we don’t have access to your server files, or the ability to take a closer look at your site.

  The good news though is that help is available for the open-source version of WordPress that your host uses. You can find them here: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Hope this helps point you in the right direction!