MY site disappeared

  • Unknown's avatar
    talinejaber · Member ·

    Hello, I have been having issues with my site for a week and was told to disconnect Jetpack and now my site has disappeared. It won’t let me reconnect it and its trying to make me pay for the domain as if I hadn’t already done that. How can I get my site back and working?

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hello there,

    Many thanks for reaching out.

    Are you able to confirm the URL of the website that you need assistance with please?

  • Unknown's avatar
    talinejaber · Member ·

    tatearoundtown.com

  • supernovia · Staff ·

    Hey there! The site isn’t hosted here on our services, but I can tell you the issue seems to be a disconnect between the settings for your domain and hosting. Please contact your hosting company for help.

    Going forward, these forums are for the sites hosted here on our servers. If you use other hosting, there is another forum for the free WordPress software. You can find that here:
    https://wordpress.org/support/forums/

    And if you’d like more info about the difference between the WordPress software and the services by WordPress.com, we have more info here. Let us know if you have any questions about our service!

  • supernovia · Staff ·

    Oh, also, once the site is back up and going, you can reconnect Jetpack as you’d like. The issue right now though is that the domain and site aren’t working together at all. Your host can help with that. Cheers!

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