My site has been ‘occupied’ by a chinese website.

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  marciacasadoceu · Member · Dec 3, 2020 at 3:53 pm

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  This week I was informed by a cliente that my website has been hacked.. When i enter the domain it redirect me to a chinese website. When i try to login wp-admin i can’t enter. Can you please help me? What can i do to unlock my web.

  Thank you

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  staff-ozmodiar · Staff · Dec 3, 2020 at 4:04 pm

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  What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.

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  justjennifer · Member · Dec 3, 2020 at 4:04 pm

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  Hi there, the only website I see under this account is up and running at casafilhosdoceu.wp.com What is the address of the site involved?

  If you are referring to a site that uses the WordPress open source software, please first check that your domain didn’t expire and was purchased by a domain squatter. Unfortunately getting a domain back from a squatter can be quite costly. Second, check with your current web hosting provider for assistance.

  And lastly, for general assistance with the WP software, head over to https://wordpress.org/support/forums where you’ll find documentation and users who have more experience with the software you are using. If you don’t have a username on the ORG forums you can register one on the top of that page.

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  justjennifer · Member · Dec 3, 2020 at 4:05 pm

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  Sorry staff-ozmodiar! Forgot to refresh. :/

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  staff-ozmodiar · Staff · Dec 3, 2020 at 4:52 pm

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  Not to worry! Happens to the best of us justjennifer!

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  marciacasadoceu · Member · Dec 3, 2020 at 8:24 pm

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  Hello the website is http://www.yoguissima.com and i can’t access the wp-admin of the site nor the wp account. Thats why i am using other account (that was created many years ago) and try to fix the main sit.
  Thank you for your answers!

  Márcia Santos

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  supernovia · Staff · Dec 3, 2020 at 8:41 pm

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  Got it — that site is redirecting, so I’m guessing there may be a problem with the domain or hosting. I’d check with them first.

  Then if you need help regaining access to WordPress, your host may be able to help you make backups and use one of these recovery options:
  https://wordpress.org/support/article/resetting-your-password/

  As long as you can log into your hosting account, you should be able to regain access. If you need more help, head to to the forums for self-hosted sites at https://wordpress.org/support

  Or if you’d like to host here with us, you’d be welcome. We’d take care of security and support for you:
  https://wordpress.com/pricing

  I hope this helps!