My site is down

  • Unknown's avatar
    tamtartcom84893b99fc · Member ·

    Hello! Every time I try to access my site I get an error message saying ‘There has been a critical error on this website. Please check your site admin email inbox for instructions.’ The site is unresponsive not for me but for everyone as I checked, and I don’t know how to fix it. It has been down for several days now (since August 3.) I would greatly appreciate some help. Thank you in advance.

    I don’t have a site linked to this WordPress.com account

  • staff-totoro · Staff ·

    Hi there,

    I’ve taken a look at your site, and for me it is loading and functioning correctly. However, we’re limited in how we can help because we don’t actually host your site on WordPress.com. Your host, Dreamhost, uses a different version of the WordPress platform and we don’t have access to your server files.

    It sounds like your issue is on login (likely a plugin conflict) and you can get assistance with finding the root cause of that issue here in the support forum for the version of WordPress your host uses: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    Hope this helps point you in the right direction!

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