My site is down after Updating Elementor Pro Plug In

  • Unknown's avatar
    jaimed6e40c169f · Member ·

    I started updating plug ins I use often, and after I updated the Elementor Pro Plug in, my site has been down. I’ve gone to the links emailed to me but cannot figure out how to fix this. I even searched forums, and apparently this has been an issue (I wish I knew that before I updated the plug in), but it keeps giving me a critical error message, and no options to fix this. I need my site up asap so someone please help!
    This is the information in the notification email:
    WordPress version 5.8
    Current theme: Astra (version 2.4.3)
    Current plugin: Elementor Pro (version 3.0.2)
    PHP version 7.3.29

    On my dashboard at the bottom it says this:
    ‘ Elementor Overview: Elementor v3.3.1, Elementor Pro v3.0.2
    Recently Edited: There has been a critical error on this website. Please check your site admin email inbox for instructions.’

    After clicking the link it just sends me to a generic troubleshooting WordPress page…

    I don’t have a site linked to this WordPress.com account

  • Unknown's avatar
    aisajib · Member ·

    Hi there,

    You may want to contact Elementor support for help with this. Since their plugin update caused the issue, they may be familiar with this and have a fix ready for you.

    I don’t see any sites on this WordPress.com account. Is your site hosted by us? Please note that we can directly help with WordPress.com sites only. If your site is using the WordPress.org software and is hosted elsewhere, you’ll need to contact the hosting company for help or post on the WordPress.org community forum here: https://wordpress.org/support/forums

    If you’re not sure, you can share the link to your site and we can check to confirm where it’s hosted.

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