My site is locked and my refund i held
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My dashboard won’t let me access certain links or post on my blog. I keep getting this error message:
Warning: One or more transactions linked to this site were refunded due to a contested charge. This may have happened because of a chargeback by the credit card holder or a PayPal investigation. Each contested charge carries a fine. To resolve the issue and re-enable posting, please go to the shopping cart and pay for the chargeback fine. If you have any questions, click here to contact us.
The shopping cart takes me to checkout to pay 20 dollars. The only charge I have is $99 for WordPress Premium, which shows up as a receipt in my Billing history on WordPress. The link for the shopping cart takes me to the upgrade page (which says I have the basic plan) i don’t want to upgrade Premium again. I just need a refund, am i to pay $20 before i get my refund or i wait for wordpress to send back my refund?
The blog I need help with is coalafrica.wordpress.com.
The blog I need help with is: (visible only to logged in users)
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Hi there,
I see you already have an open ticket with our billing department, so please be patient while waiting for a reply from them.
You can see our full policy on chargebacks and disputes here:
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