My site is missing.

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  trial5497 · Member · Apr 10, 2019 at 9:36 pm

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  Hello. I created a website using this account and now everything has gone blank.

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Apr 12, 2019 at 8:36 pm

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  @trial5497 can you send a link to the site you made? We’ll take a look.

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  trial5497 · Member · Apr 12, 2019 at 10:50 pm

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  BriannaRED.com

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  supernovia · Staff · Apr 13, 2019 at 12:10 am

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  Thanks, this site is not hosted here with us. Can you contact your web hosting provider?

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  trial5497 · Member · Apr 13, 2019 at 2:09 am

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  How does that work if I created the site using wordpress??? Do I just have to do everything over? …because its all gone now.

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  kokkieh · Staff · Apr 13, 2019 at 6:15 am

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  Hi there,

  You built your site using the open source WordPress software, which you’d installed on a hosting provider’s servers, and all the content of your site was also on their servers. So if anyone can help you get it back, it’s them.

  WordPress.com is something different from the WordPress software you’d used for your site – WordPress.com is also a hosting provider, and none of your site’s files have ever been on our servers, so we have no way to help you recover your content.

  Based on https://securitytrails.com/domain/BriannaRED.com/history/ns, it looks like your domain was pointed to Hostgator.com for quite some time, and also to GoDaddy.com for a while, so try contacting them.

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  trial5497 · Member · Apr 13, 2019 at 7:23 am

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  Ok thanks