My site is not live.

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  premjeetkumar · Member · Jun 14, 2021 at 12:43 pm

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  Please, help me as my site is not live.

  The site I need help with is [visible only to staff] (email visible only to moderators and staff). It is not hosted by WordPress.com, but it is connected with Jetpack.

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  staff-ozmodiar · Staff · Jun 14, 2021 at 3:25 pm

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  Hi,

  It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

  We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org

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  supernovia · Staff · Jun 14, 2021 at 3:53 pm

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  @premjeetkumar I did notice your site seems to be giving a white screen error:
  https://wordpress.org/support/article/common-wordpress-errors/#the-white-screen-of-death

  Your host can likely help with that if you’ll share that article with them. Then going forward, you can use https://wordpress.org/support/forums/ for help, or you’d be welcome to move your site here so we can provide direct support. Hoping this helps!