my site is not loading

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  glenagius · Member · Dec 16, 2019 at 11:20 am

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  I changed the URL in the settings and now when I try to visit my site , page is not being found because it is redirected to that URL that I changed. How can I reverse this ???

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  staff-zinnia · Staff · Dec 16, 2019 at 4:29 pm

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  Hi –

  It might not be possible to reverse the change. Please share both URLs involved indicating the old and new one. With that information we can take a closer look.

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  glenagius · Member · Dec 16, 2019 at 4:46 pm

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  Original URL – mistressalisa.com
  changed URL – gaproductions.com

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  staff-blorbo · Staff · Dec 16, 2019 at 7:42 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Hostgator.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://en.support.wordpress.com/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  With that said, you can fix this directly in your database following this guide: https://wordpress.org/support/article/changing-the-site-url/#changing-the-url-directly-in-the-database (you’ll find phpMyAdmin in your Hostgator cPanel)