my site is not working and my admins can not login or reset their passwords

• 

  reginacfordb6bc9920a8 · Member · Sep 13, 2022 at 11:11 pm

  • Copy link
  • Add topic to favorites

  My website is not allowing me to login 99% of the time, my admins can not login or reset their password, and we can not even change the site.

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

• 

  aparallaxia · Member · Sep 14, 2022 at 12:13 am

  • Copy link

  I am having the same problem. I cannot access any content at all. My content pages are empty or inaccessible. When I tried to change my password, I was told there was no such account—even though I manage to get as far as a blank ‘my site’ page.

• 

  fstat · Staff · Sep 14, 2022 at 11:56 am

  • Copy link

  Hi @reginacfordb6bc9920a8, I see that your site is hosted by Bluehost, so you can contact them for assistance with your issue. If the issue is related to your WordPress installation or a plugin, then you can seek further help in the WordPress.org support forums:

  https://wordpress.org/support/forums/

  —

  
  @aparallaxia, what’s your site’s address so I can point you in the right direction of getting support?

  Please note that we can only provide support for WordPress.com-hosted sites. If your site is using the open-source WordPress software, you can post in these forums:

  https://wordpress.org/support/forums/