My site isn’t getting displayed

• 

  heritagelawutah · Member · May 4, 2021 at 9:31 pm

  • Copy link
  • Add topic to favorites

  I have contacted godaddy, siteground, and now I’m contacting you. I’m just trying to find my website, it disappeared a few months ago. I have screenshots and such but I’m unsure how to send them to you.

• 

  staff-blorbo · Staff · May 4, 2021 at 9:54 pm

  • Copy link

  What is the URL of the site you’re trying to access?

• 

  heritagelawutah · Member · May 5, 2021 at 3:13 pm

  • Copy link

  heritagelawutah.com

• 

  staff-blorbo · Staff · May 5, 2021 at 6:24 pm

  • Copy link

  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Siteground.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.