my uploaded pictures do not show on my posts.

simluke · Member · Mar 9, 2020 at 8:18 am
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Pls advise.
staartmees · Member · Mar 9, 2020 at 8:39 am
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What is the URL of your site?
simluke · Member · Mar 9, 2020 at 9:12 am
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Simluke.wordpress.com.
staartmees · Member · Mar 9, 2020 at 10:15 am
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Can you give me the URL of a post or page with missing images? To me, everything looks fine.
simluke · Member · Mar 9, 2020 at 11:41 am
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https://wp.me/p2gDDT-3h.

Thanks for helping. :)
Do you see any of my posted picture at all?
staartmees · Member · Mar 9, 2020 at 2:52 pm
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I notice the missing images all have a strange URL https://simluke.wordpress.com/data/user/0/org.wordpress.android/cache/screenshot_20200301-125600_samsung%20internet6471394457627110485
simluke · Member · Mar 9, 2020 at 3:59 pm
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What do I do? I click on the + sign to add a photo and I just add it directly from the list of photos I have that pops up, how come they dont show?
supernovia · Staff · Mar 9, 2020 at 7:34 pm
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@simluke can you let us know which version of the app you’re using?

Also, if you use a browser to visit wordpress.com from your phone, are you able to upload any photos there?
simluke · Member · Mar 9, 2020 at 9:34 pm
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I’m using my android phone for all the posting and uploads.
staff-blorbo · Staff · Mar 9, 2020 at 9:36 pm
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Which version of the Android app are you using?

Also, if you use a browser to visit wordpress.com from your phone, are you able to upload any photos there?
simluke · Member · Mar 10, 2020 at 9:30 am
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Macmanx, I am using the lastest version. I always let my phone update. And i believe it should be up to date.
fstat · Staff · Mar 10, 2020 at 11:52 am
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Hi there,

Can you please let us know the exact version of Android that your phone is running as well as the version of the WordPress app?

Also, have you tried uploading those photos using your phone’s browser as staff-blorbo suggested in their previous reply?
simluke · Member · Mar 10, 2020 at 1:40 pm
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Hi,

I’m using android version 9, WordPress just uploaded to 14.3

I’ll try reloading all the photos again to test.

Thanks.
staff-zinnia · Staff · Mar 11, 2020 at 3:17 pm
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simluke – Write back and let us know once that has been done. thanks!
simluke · Member · Mar 12, 2020 at 2:03 am
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hi, :)

I’ve update, reloaded the pictures. But they still do not show.
kokkieh · Staff · Mar 12, 2020 at 5:00 am
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In the HTML for that post the code for the image shows this:

<img class="uploading size-full" src="/data/user/0/org.wordpress.android/cache/screenshot_20200302-062139_gallery4929495972607470524.jpg" />

That indicates that the image didn’t finish uploading, and it’s still referencing the local location of the file on your phone, instead of the location of the file in your media library.

Please follow these steps:

1) Open Android app settings and go to the WordPress app.

2) Clear the app cache

3) Completely restart your phone

In either the app, or the Chrome browser on your phone, edit that post and remove the image. Then tap the Add Media option again, and in this case just select the option to insert an image from your media library – the file is already there so there’s no reason to re-upload it.

If the next time you upload an image via the app this happens again, please use the Help option in the app itself to contact our mobile support team directly, and they can take a closer look at what’s going on here.

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