my webpage is not responding

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  bubbledounbeat · Member · Aug 9, 2014 at 9:04 am

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  My webpage and dashboard is not responding

  The blog I need help with is: (visible only to logged in users)

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  shawnajroberts · Member · Aug 9, 2014 at 2:36 pm

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  Hi there!

  I’m sorry you’re having trouble accessing your site. We’re looking into the issue currently. Could you provide us with the following information to help us investigate?

  1. Who is your ISP?
  2. What is your IP? (Visit https://www.google.com/#q=whats+my+ip)
  3. Can you visit these four sites and let me know if you can access any of them?
     • http://dfw.wordpress.com/
     • http://sat.wordpress.com/
     • http://iad.wordpress.com/
     • http://wordpress.com/
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  bubbledounbeat · Member · Aug 9, 2014 at 10:38 pm

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  Hi,

  It seems to be working again. Before I wNt even able to access my dashboard.

  Thanks

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  shawnajroberts · Member · Aug 9, 2014 at 11:19 pm

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  Great! I’m very sorry for the inconvenience.

  We have some automated security measures in place that prevent access from IP addresses that are seen as abusive or possibly harmful to WordPress.com. Your ISP routes traffic to the USA (and possibly other countries) for many of their customers over a small number of IP addresses, so in this case, one bad actor on the network caused multiple customers to get blocked from accessing WordPress.com. We have identified the IP addresses in question and worked around this issue for now.