my website and user name have disappeared

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  derekmcalister6445071 · Member · Aug 21, 2018 at 5:06 am

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  i’m sure i’m doing something wrong but the user name i thought i had no longer exists, and my website is down.

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  justjennifer · Member · Aug 21, 2018 at 5:39 am

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  Hi there, what is the address of that site? Once we know that we can point you in the right direction.

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  derekmcalister6445071 · Member · Aug 21, 2018 at 5:55 am

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  Thanks for your help
  domain is
  http://www.derekderek.com
  a little while back i upgraded my hosting with godaddy. that’s when the sight went down. but now i can’t seem to login to my wordpress site either via the username [redacted]

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  justjennifer · Member · Aug 21, 2018 at 6:23 am

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  Name Servers
  NS21.DOMAINCONTROL.COM
  NS22.DOMAINCONTROL.COM

  Hello again, it looks like your site is using name servers that aren’t associated with WordPressdotcom (where we are ). Have you tried contacting GoDaddy for assistance? If they say this is a WordPress problem, you’ll want to head over to https://wordpress.org/support where they likely have more experience with the type of issue you are having.

  Just to clarify, this support forum assists users of the WordPressdotcom platform and the guidance provided here may not be relevant to DIY WordPress.org sites hosted with an external hosting provider (e.g. Bluehost, GoDaddy, etc.). For more information on the differences: https://en.support.wordpress.com/com-vs-org/

  Good luck and best wishes