my website crashed

  • Unknown's avatar
    neutralzsdesign · Member ·

    i dont know how to fix all the problems nothing seems to work , and settings unavailable to work on because gives me error notifitaction , can you completely reset so i can rebuild all again woocommerce

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-doublebassd · Staff ·

    Hi there,

    I checked debug, and you are definitely receiving a 500 error:

    Debug

    Internal server errors (error 500) are often caused by plugin or theme function conflicts. Read more about plugin and theme conflicts in our Self-Service Guide.

    https://docs.woocommerce.com/document/woocommerce-self-service-guide/

    I would reach out to your site host if you are looking to start afresh. Your site appears to be hosted with Name Hero:

    https://help.namehero.com/en/

    How to test for conflicts

    The best way to determine if the issue is being caused by a theme and/or plugin is to:

    1. Temporarily switch your theme to the Storefront or Twenty Twenty theme.

    2. Try to reproduce the problem: If the problem is resolved, it is a theme conflict. If not, continue to the next step.

    3. Temporarily deactivate all plugins except WooCommerce. You can do this manually or use a plugin to help (see below for tools).

    4. Try to reproduce the problem again. If the problem is resolved, it is a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.

    5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    For more detailed instructions, check out How to test for plugin and theme conflicts.

    Although your site is connected to WordPress.com via Jetpack, it is using the open-source WordPress.org software.

    If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:

    https://woocommerce.com/my-account/create-a-ticket/

    But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:

    https://wordpress.org/support/plugin/woocommerce

    These forums provide support for WordPress.com hosted sites. If you want to know the difference between the two, you can find more information in this document:

    WordPress.com vs. WordPress.org

    Thanks,

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