My website dissapeared?

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  simpleshredded · Member · May 17, 2021 at 2:36 pm

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  Made a website about 3 years ago for my part time business
  A couple of month ago the site can no longer be reached ‘This site cannot be reached’
  Assumed it was my host plan running out.
  Called host gator and I have the domain still.
  Log into word press and my website is gone.
  Not sure what happened can anyone help me

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  staff-ozmodiar · Staff · May 17, 2021 at 4:52 pm

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  What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.

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  simpleshredded · Member · May 17, 2021 at 4:53 pm

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  uniaesthetics.com

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  staff-blorbo · Staff · May 17, 2021 at 6:27 pm

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  We have no record of that domain ever being registered or hosted here, so it would have been using the self-hosted version of WordPress from https://wordpress.org

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  The site was also not using our backup product: https://jetpack.com/upgrade/backup/

  So, in this case, your only option is to ask if your former hosting provider still has a backup of your account with them, and that appears to have been Hostgator: https://www.hostgator.com/help