my website is down and cannot get access to it

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  luxeds · Member · Mar 14, 2021 at 11:59 am

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  my website is down and cannot get access to it. How do I enter the back end or access my website. http://www.luxeds.com

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  justjennifer · Member · Mar 14, 2021 at 12:08 pm

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  Nameservers:

  MYSERVER.NS.1-GRID.CO.UK

  MYSERVER.NS.1-GRID.CO.ZA

  MYSERVER.NS.1-GRID.COM

  MYSERVER.NS.1-GRID.NET

  Hello there, it looks like your site is using name servers that aren’t associated with WPcom. Have you tried contacting your web hosting provider for assistance? If they say this is a WordPress problem, head over to https://wordpress.org/support/ where you’ll find documentation and users who have more experience with the software you are using. If you don’t have a username on the ORG forums you can register one on the top of that page.

  Just to clarify, this support forum assists users with free websites hosted on the WPcom platform. For more information on the differences: https://wordpress.com/support/com-vs-org/