my website is down and I can't seem to update my payment method

• 

  skiluckydog · Member · Feb 8, 2017 at 1:52 pm

  • Copy link
  • Add topic to favorites

  I can’t find a number to call for help

  The blog I need help with is: (visible only to logged in users)

• 

  staff-ozmodiar · Staff · Feb 9, 2017 at 3:23 am

  • Copy link

  I’m not having any trouble seeing http://gamesforhealthconference.wordpress.com/. Could you be referring to a different website? If so, what is that URL?

• 

  skiluckydog · Member · Feb 9, 2017 at 3:11 pm

  • Copy link

  http://www.gamesforhealth.org.
  Thanks

• 

  staff-ozmodiar · Staff · Feb 10, 2017 at 6:43 am

  • Copy link

  The issue is that the WordPress.com user account that you are posting from is not the owner of that upgrade.

  Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to renew the upgrade.