MY WEBSITE IS GONE

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  billyblond · Member · Jul 27, 2021 at 5:08 pm

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  I went on my wordpress dashboard the other day to add some photos on to my website.
  I saw some upgrade option in the dashboard so I clicked on it stupidly.
  Right after that, my website disappeared, got kicked out of my dashboard and could no longer connect to it.
  It would say that the email address is not register within wordpress.
  The same email address that I used for 3 years to update my website.

  Now I had to create a new account just to be able to get help on here.

  I have no idea what to do. I guess my website is gone forever ?

  The person that did my website at the time is gone living in Asia and nobody know how to reach him. So I can’t even ask him what to do.

  I am willing to pay anyone that could help me with this issue.

  Thank you

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  staff-blorbo · Staff · Jul 27, 2021 at 7:28 pm

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  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

  NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/

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  billyblond · Member · Jul 27, 2021 at 7:30 pm

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  yeah you don’t see it because it has been deleted yesterday for some reason. As soon as I clicked upgrade on the wordpress dashboard everything just dissapeared.

  I had my website for 3 years without issues using the wordpress dashboard to update it.

  Here is the URL of my website: http://guillaumeblondiau.co.uk/

  Thank you

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  billyblond · Member · Jul 27, 2021 at 7:31 pm

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  That’s the link I used to use to conect to my dashboard:
  http://guillaumeblondiau.co.uk/wp-admin/

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  staff-blorbo · Staff · Jul 27, 2021 at 7:48 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.