My website is gone???

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  anmarketingsolutions · Member · Nov 19, 2021 at 9:45 pm

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  So I checked my website and it wasn’t loading, so I went to log into the mysite.com/wp-admin and it wouldn’t work either? so I went to wordpress.com and logged in and all my plugins, themes, content, everything is gone?? I don’t know what is going on??? I didn’t install any new plugin, I checked log in activity and no new IP address logged in,

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Nov 19, 2021 at 10:22 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Hostgator.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  With that said, in this case, I recommend contacting Hostgator about this: https://www.hostgator.com/help