My website is gone, and I can’t access it anymore!
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My website is totally gone, all that comes up is this message.
‘Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Apache/2.4.56 (Debian) Server at northernlightsnj.com Port 80’
It has been like this for at least a week as far as I know. I cannot log into admin, it’s as if everything just disappeared.
Even typing into this help center post this message appeared:
‘We couldn’t fetch enough information about this site to determine our ability to support you with it.’
Self-declared URL: http://www.northernlightsnj.com
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to logged in users)
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host northernlightsnj.com on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere.
The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
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