My website is not loading and I can’t access my WP account to even see what’s going on

  • Unknown's avatar
    slsmith775 · Member ·

    Hi there, unfortunately as of early this morning (EST) I was informed by JetPack monitoring that my website is not loading.
    I can not access anything at all with my WP website, not even my WP account. Please help. For this website is for my business.

    Thank you

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    While your site is publicly accessible, we cannot access your site’s XML-RPC file:

    http://aimcf.com/xmlrpc.php

    This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:

    XML-RPC server accepts POST requests only.

    You can see a working example here:

    http://jetpack.com/xmlrpc.php

    Since your site returns a 404 error for this page, I would recommend that you check the following:

    Can you see the xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP?

    Do you use any security plugins that may block access to this file? If so, could you disable them?

    Does your hosting provider block access to this file? You may need to contact them to find out.

    However, this forums is for WordPress.com hosted sites only. For further assistance, I would reach out to the staff at the Jetpack Forums to continue working on this:

    https://wordpress.org/support/plugin/jetpack/

  • The topic ‘My website is not loading and I can’t access my WP account to even see what’s going on’ is closed to new replies.