My website is not working

• 

  queenbrief71b0eaa667 · Member · May 1, 2026 at 8:20 am

  • Copy link
  • Add topic to favorites

  The website is not working. I cannot access the account because the password does not work. The person who is responsible for the website has changed, I do not have accesss to the email address linked to the account so that I can change the password. Until I get access to the account I cannot see what is wrong.

  The blog I need help with is: (visible only to logged in users)

• 

  staartmees · Member · May 1, 2026 at 8:45 am

  • Copy link

  It seems that site expired on 4 January 2026 and the domain is actually for sale.

• 

  queenbrief71b0eaa667 · Member · May 1, 2026 at 8:52 am

  • Copy link

  Last year I paid WordPress over £400 for hosting this website

• 

  queenbrief71b0eaa667 · Member · May 1, 2026 at 8:54 am

  • Copy link

  I need help from a member of staff to resolve this. I completed an account recovery form over a week ago but have had no response

• 

  staartmees · Member · May 1, 2026 at 10:12 am

  • Copy link

  Take a look for yourself at http://weara.co.uk/ and for the dns-history at https://completedns.com/dns-history/

• 

  staartmees · Member · May 1, 2026 at 10:17 am

  • Copy link

  Take a look for yourself at http://weara.co.uk/ and for the dns-history at https://completedns.com/dns-history/

  When you let a domain expire, you are literally saying you don’t need it anymore. There is no way, to claim an expired domain as yours.

• 

  ezebecke · Staff · May 2, 2026 at 2:23 pm

  • Copy link

  Hi @queenbrief71b0eaa667! We reached out to the email attached to your WordPress.com account. If you don’t see it in your inbox, please contact us directly at help@wordpress.com