My website won't allow me to login after resetting the password

• 

  ansaab300318 · Member · Mar 16, 2020 at 6:08 pm

  • Copy link
  • Add topic to favorites

  I don’t have any of the things required to recover my account (i.e. URL, two-factor authentication) because I’ve had my account for almost four years.

  When I log into WordPress it directs me to an account with my email and name attached to it, but my website is not there. I can visit it as a random web user, but not as an editor. When I tried to log into the website it said I don’t have the credentials.

  This website is used as a digital portfolio for interviews and freelancing opportunities, so it’s urgent that I regain access. The website is annasaabblog.wordpress.com. I’d really appreciate any help that can be provided. If nothing can be done then I’ll need to terminate the website and rebuild it, and I don’t know if it’s possible to terminate it without access to it.

• 

  kokkieh · Staff · Mar 17, 2020 at 5:56 am

  • Copy link

  Hi there,

  If you’re not able to provide verification that you own the account as described at https://en.support.wordpress.com/account-recovery/, we won’t be able to give you access, nor will we be able to delete the site or take it offline – those things can only be done by the account that owns the site.

  When I log into WordPress it directs me to an account with my email and name attached to it, but my website is not there.

  That account is associated with a different email address than the one you’re using for the ansaab300318 account you’re logged into at the moment. Have you tried doing a password reset using any other email addresses you own? Make sure you’re not logged into any account when you try to do a password reset.