my wordpresss website is down. Attacked by malware.

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  sahilmahajan1987 · Member · Oct 4, 2022 at 11:36 pm

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  this is what i am seeing right now –

  There has been a critical error on this website.

  Learn more about troubleshooting WordPress.

  My login is also not working . What do I do?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  fstat · Staff · Oct 5, 2022 at 6:50 am

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  Hi, based on your description of the error, I believe your site is using the WordPress.org software, and it’s hosted elsewhere.

  So, please contact your hosting provider to help you restore your site. If the issue is with your WordPress installation, you can get help in these forums:

  https://wordpress.org/support/forums/

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  sahilmahajan1987 · Member · Oct 6, 2022 at 6:13 am

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  Hi fstat,

  That person who made and hosted the website is absconding. He was also responsible for malware attacks.

  My website is down and i cannot even access the wp-admin ink. https://immigrationmart.com/wp-admin/

  I bought hosting from godaddy yesterday but they say website needs to belive for them to transfer hosting. I am n a huge problem. My livelihood depends on my website. Please help.

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  staartmees · Member · Oct 6, 2022 at 7:33 am

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  As @fstat already said, we really can’t help as your site isn’t running on the wordpress.com platform. Just follow the advice he gave you.

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  fstat · Staff · Oct 6, 2022 at 7:59 am

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  That’s why I asked you to get in touch with the hosting provider that your developer is using. Since your site is on their infrastructure, they are the only ones that can help you access it and subsequently transfer it to a different host.