my work on website gone

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  securetechnologies7 · Member · Nov 9, 2021 at 7:02 pm

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  Dear all,

  I created a website before 2 years
  now I want to renew the domain and publish my website
  but I cannot find it now!
  Regads

  Afnan

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Nov 9, 2021 at 7:03 pm

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  What is the URL of the site you’re trying to access?

  NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/

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  securetechnologies7 · Member · Nov 9, 2021 at 11:00 pm

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  the problem with the works I do in my WordPress account

  later, I will buy a new domain from WordPress

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  staff-blorbo · Staff · Nov 9, 2021 at 11:57 pm

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  We don’t have any history of domains under your account, so we need to know the domain you’re referring to before we can help further.

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  securetechnologies7 · Member · Nov 10, 2021 at 9:13 am

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  secure-technologies.co

  this is the domain
  i buy it from godaddy before 2 years

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  aleone89 · Staff · Nov 10, 2021 at 10:49 am

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  Hello there,

  Ok, as this domain and site is with GoDaddy you would need to reach out to GoDaddy support here: https://uk.godaddy.com/contact-us

  I hope this helps.

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  securetechnologies7 · Member · Nov 10, 2021 at 11:10 am

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  i’am talking about my blog i designed before 2 years

  now when i open my account to renew the domain and design my site
  i supersized that my works (design) is gone

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  staff-mckluskey · Staff · Nov 10, 2021 at 12:16 pm

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  Let me explain a little about WordPress.com and WordPress.org – these are often mixed up :)

  We, WordPress.com, are a cloud-based platform where we manage WordPress sites, whereas WordPress.org is stand-alone software that you can download and self-host with any other hosting.

  You can find more details about WordPress.com and WordPress.org on this support page:

  https://wordpress.com/support/com-vs-org/.

  It seems that the site you mentioned was never hosted with us, WordPress.com, and so you’d need to reach out to your previous host to see if there’s any way you could restore your site.

  Here, on WordPress.com, even if your subscriptions expire, we wouldn’t remove your site; it would just move back to the free plan.
  This is not the case for self-hosted sites, though. If you haven’t backed up your site, it may mean you lost it. Your host should be able to offer more advice.
  Folks at https://wordpress.org/support/forums/ may also have some more information.

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  securetechnologies7 · Member · Nov 11, 2021 at 5:43 pm

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  if i subscribe can i recover my website?

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  staff-blorbo · Staff · Nov 11, 2021 at 6:48 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  As the site was also not using our backup product https://jetpack.com/upgrade/backup/ we are unable to directly assist with this.

  Your best option is to contact GoDaddy to ask if they still have a backup of your account with them: https://www.godaddy.com/help