Mystery CC Charge…

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  stephenr928 · Member · Sep 23, 2020 at 7:39 pm

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  Looking to connect with someone in “billing” to verify a mystery charge from WooComm…

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  staff-ozmodiar · Staff · Sep 23, 2020 at 8:09 pm

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  I’m not seeing any upgrades associated with the WordPress.com user account that you are posting from. That typically means that you ended up with a second WordPress.com user account at some point.

  But not to worry, we have a tool to help with this exact situation:

  Why was I charged?

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  stephenr928 · Member · Sep 24, 2020 at 6:11 pm

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  Thanks RootJosh!
  Umm, 2 quick questions:
  – How Long does it take to research the “mystery charge”?
  – How does the (wonderful) researcher contact me with the results? (I have diligently avoided the use of any contact information, like phone or email.😁)
  Cheers,
  Steve

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  staff-blorbo · Staff · Sep 24, 2020 at 8:38 pm

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  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this and get back to you ASAP.

  If you the charge is located using the above site, but you are not presented further options, please contact us via https://wordpress.com/support/contact/?whywasi=charged