Need access to get into website

  • Unknown's avatar
    oitzarroyo · Member ·

    Hello to whom this concerns, my name is Julian Miguel Arroyo the owner of the julianmiguelarroyo.com website. I’ve been trying to get into my website but have not been successful since it’s been a long time since I’ve logged in. I’ve attempted resetting my password but have not received a automated reset option. If you can assist me by getting me access that would be highly appreciated. Thank you in advance.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    We can’t help directly because we don’t host julianmiguelarroyo.com on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

    Instead your host (GoDaddy) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout from occurring.

    The good news is that as long as you have access to the server control panel through GoDaddy, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

    You can ask GoDaddy support for direct assistance in completing the steps in that article; they would be in the best position to help.

    Hope that points you in the right direction!

  • The topic ‘Need access to get into website’ is closed to new replies.