Need access to my account

  • Unknown's avatar
    jaimebrbccattnet · Member ·

    I made the payment after we had a billing issue, but we still don’t have access to make changes to our website. What do I need to do next?

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    The account you’re using to post here is an admin on the site, http://brbcc.org/, but your account has not made any payments related to that site, nor do you own any upgrades on that site. The upgrades belong to the same account that owns the site, conniechambers89.

    Our records show the last payment made by that account was disputed by the owner of the card used for the renewal payment. That caused the site to be locked pending payment of a chargeback fee.

    I see our billing support team was helping with this, so if you’ve been the one corresponding with theme I recommend please following up in the existing email ticket for more help.

    It does look like a domain setting was changed on our end when the billing team restored it to the account, so I’ve fixed that in case it helps, but for anything more we can only help if the owner of the upgrades contact us directly.

  • The topic ‘Need access to my account’ is closed to new replies.