Need admin access to account

  • Unknown's avatar
    clyouthworker · Member ·

    Hi I run a youth project called SYEP or Sprowston youth engagement project. We have been running for 10 years and when we first set up a volunteer put together this website for us. she left a while back and never got back to me about handing over the administration of our website. We need the website to be updated and to look more professional but need the administration to be able to this can you help please?

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    I see that you’re an Editor on that site. To be elevated to an administrator role, only another administrator can do it. So you need to get in touch with that volunteer and ask them to upgrade your role.

    If you cannot contact them, then your only other option is to gain access to their account. For that you’ll need to provide proof of ownership as described in our Account Recovery guide:

    https://wordpress.com/support/account-recovery/

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