Need an urgent help! I am locked out!

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  msavalyn · Member · May 10, 2026 at 11:44 pm

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  Hi, I have an urgent open support ticket. My name is Azjargal Enkhbold, owner of Province Trade LLC. My domain provincetrade.com is registered with WordPress.com under the account (email visible only to moderators and staff). The nameservers have changed to ns1.ae536.parklogic.com and ns2.ae536.parklogic.com and my business email (email visible only to moderators and staff) is completely down — I cannot receive any emails at all. This is a full business email outage.I am locked out of my WordPress.com account because I lost access to (email visible only to moderators and staff). I cannot log in to fix this myself.I need you to urgently update the nameservers for provincetrade.com to these Microsoft 365 nameservers:- ns1.bdm.microsoftonline.com- ns2.bdm.microsoftonline.comI can prove ownership through:- Microsoft 365 billing documents for Province Trade LLC- Microsoft support case #2605090030001341- Company address: Ulaanbaatar, Mongolia- Phone: +976-99888622Please reply to (email visible only to moderators and staff) only. I cannot receive emails at (email visible only to moderators and staff) or (email visible only to moderators and staff) is extremely urgent — my business has been without email for over 24 hours. Please help me immediately.”

  The blog I need help with is: (visible only to logged in users)

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  benitoalba · Member · May 11, 2026 at 1:08 am

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  Hi there,

  I’ve tagged this for WordPress.com staff to review. Site Profiler shows that the domain name is registered through WordPress.com, while the site itself is hosted at Linode. The current name servers also match the ParkLogic ones you mentioned.

  Since you’re locked out of the WordPress.com account that manages the domain name, please use the Account Recovery form.

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  msavalyn · Member · May 11, 2026 at 1:31 am

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  Hi Benitoalba, thank you for tagging WordPress.com staff. Unfortunately the Account Recovery form is not working for me — it says ‘the website does not exist on WordPress.com’ and ‘the receipt or transaction ID is not valid.’ I believe this is because my domain provincetrade.com has expired and is now parked at ParkLogic, making it unrecognizable to the form.

  You confirmed through Site Profiler that the domain IS registered through WordPress.com under (email visible only to moderators and staff). I cannot access that Gmail account.

  Since the recovery form is not working, I am requesting that WordPress.com staff manually verify my ownership and update the nameservers to: – ns1.bdm.microsoftonline.com – ns2.bdm.microsoftonline.com

  I can prove ownership through Microsoft 365 billing documents for Province Trade LLC, and Microsoft support case #2605090030001341.

  Please contact me at (email visible only to moderators and staff) or +976-99888622.”

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  msavalyn · Member · May 11, 2026 at 1:35 am

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  I found my site at provincetrade.wordpress.com — the site is visible. Please use this URL to identify my account and help me update the nameservers for provincetrade.com

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  benitoalba · Member · May 11, 2026 at 2:01 am

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  Site Profiler shows the domain name is still registered through WordPress.com, with an expiry date of May 5, 2027, so it does not look expired in that lookup.

  The WordPress.com site address you found may help staff identify the account/site connection.

  Please don’t post any more ownership documents, support case numbers, phone numbers, or private contact details here. They can let you know the safest way to provide anything else they need.

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  benitoalba · Member · May 11, 2026 at 2:09 am

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  @msavalyn Since you found provincetrade.wordpress.com you can try entering that site address in the Account Recovery form instead of provincetrade.com that may avoid the issue where the form does not recognize.